Privacy policy

Clevara – Privacy Policy

At Clevara, your privacy is just as important as the quality, reliability, and convenience we aim to provide with every cleaning and home-care product. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order, create an account, or contact our support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment information processed securely through third-party payment providers

Clevara does not store your full credit or debit card information.

🌐 Usage Data

Certain information may be collected automatically when you browse our website, including:

  • Pages visited and time spent on the website
  • Click behavior and navigation activity
  • Device type
  • Browser type
  • IP address
  • General website interaction data

🍪 Cookies & Tracking

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Save your shopping cart and preferences
  • Improve your shopping experience
  • Analyze website performance
  • Understand how customers interact with our store
  • Support marketing and promotional activities where permitted

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

💡 How We Use Your Data

We may use your information to:

  • Process and deliver your Clevara orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support
  • Process returns and refunds
  • Improve our cleaning products, household tools, and home-care essentials
  • Enhance website functionality and customer experience
  • Detect and prevent fraudulent or unauthorized activity
  • Send promotional offers, restock notifications, and new product announcements where you have provided consent

🔒 Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Payments are processed through secure third-party payment providers that follow applicable payment security standards.

Clevara does not sell your personal information.

Your information is shared only when reasonably necessary to operate our store, fulfill orders, provide services, comply with legal obligations, or improve your shopping experience.

🤝 Sharing with Trusted Third Parties

We may share limited personal information with trusted service providers, including:

  • Payment providers such as Stripe, PayPal, or other payment services available at checkout
  • Shipping and logistics partners
  • E-commerce platform providers
  • Email and communication service providers
  • Analytics and website performance providers
  • Customer review platforms where applicable

These providers may use your information only as necessary to perform services on our behalf and are expected to handle personal information in accordance with applicable privacy and data protection requirements.

🧾 Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information
  • Update or correct inaccurate information
  • Request deletion of your information where legally permitted
  • Request information about how your data is used
  • Withdraw marketing consent
  • Unsubscribe from promotional emails at any time
  • Manage cookies through your browser or website settings

Certain information may need to be retained for legal, tax, fraud-prevention, or order-processing purposes.

📨 Communication Storage

Messages sent to Clevara through our website, email, or customer support channels may be securely stored to:

  • Provide better customer support
  • Maintain records of orders and customer requests
  • Handle returns, refunds, and disputes
  • Improve our products and services

We take reasonable steps to keep customer communications private and secure.

🌍 International Data Processing

Some of our service providers may process or store information in countries outside your country of residence.

Where required, appropriate measures may be used to help protect your personal information when it is transferred internationally.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory changes
  • Changes to our business operations
  • Improvements to our services
  • Technology or platform updates

The latest version of this Privacy Policy will always be available on this page.

💬 Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal information, please contact us through our Contact Us page.

At Clevara, we are committed to making your shopping experience secure, transparent, and trustworthy — every step of the way.