Terms of service

Clevara – Terms & Conditions

Welcome to Clevara — your destination for practical, effective, and thoughtfully selected cleaning and home-care products designed to make everyday cleaning simpler, fresher, and more convenient.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Clevara website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in accordance with applicable consumer protection laws.

3. Company Information

Company Name: NORTHVALE LIMITED
Registration: 81249178
Address: FLAT 2304, 23/F, HO KING,
COMM CENTRE, 2-16 FA YUEN
STREET, MONG KOK
HONG KONG

4. Our Offer

At Clevara, we are committed to:

  • Providing practical and high-quality cleaning and home-care products
  • Offering cleaning tools, household accessories, storage solutions, surface-care products, and everyday cleaning essentials
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment has been received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Clevara reserves the right to cancel an order due to suspected fraud, pricing errors, payment issues, or stock availability.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unused
  • Items must be returned in their original packaging
  • Products must be in a resellable condition
  • Any included parts, accessories, or instructions must be returned where applicable

For hygiene and safety reasons, certain opened or used cleaning products may not be eligible for return where permitted by law.

7. Returns & Refunds

Return shipping costs are generally the customer’s responsibility unless the item is defective, damaged, or incorrect.

Returned items must be in their original condition.

Once a return has been received, inspected, and approved, the refund will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

8. Pricing

All prices are listed in USD, unless otherwise stated.

Clevara reserves the right to correct pricing, listing, or typographical errors at any time.

International customers are responsible for customs duties, import taxes, or other local charges where applicable.

9. Product Quality & Use

We aim to ensure that all Clevara products meet our quality standards before dispatch.

Please note:

  • Product colors or appearance may vary slightly due to lighting, photography, or screen settings
  • Minor variations may occur due to materials, manufacturing, or packaging
  • Product size or measurements may vary slightly from those stated on the website

Any product-related issue should be reported within 14 days of delivery.

Customers are responsible for following all product instructions, warnings, and care directions.

Product claims or warranty coverage do not apply to damage resulting from:

  • Misuse or improper handling
  • Normal wear and tear
  • Incorrect cleaning or maintenance
  • Using a product on an unsuitable surface or material
  • Excessive force or improper storage
  • Failure to follow product instructions or safety guidelines

10. Shipping & Delivery

Orders are shipped to the address provided during checkout.

Estimated delivery may take approximately 7–14 days, depending on the destination and logistics conditions.

Delivery delays may occur due to:

  • Customs processing
  • Shipping carrier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Supply chain disruptions

If an order cannot be successfully delivered, Clevara may offer a replacement, reshipment, or refund where applicable.

11. Payments

Full payment is required at checkout.

We may accept major credit and debit cards, PayPal, and other secure payment methods displayed during checkout.

For payment-related questions or issues, please contact our customer support team.

12. Complaints & Customer Support

Please report product or order issues within 7 days of receiving your order whenever possible.

Our customer support team aims to respond within 14 business days.

Depending on the circumstances, valid complaints may be resolved through:

  • Replacement
  • Refund
  • Store credit, where applicable

13. Dispute Resolution

Clevara aims to resolve customer disputes fairly and efficiently.

If a dispute cannot be resolved directly between the customer and Clevara, it may be referred to an independent mediator or appropriate dispute-resolution service where applicable.

14. Force Majeure

Clevara is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Strikes or transportation disruptions
  • Other unforeseen events outside our control

15. Governing Law

These Terms & Conditions are governed by applicable laws, subject to any mandatory consumer protection rights that apply in the customer’s country or region.

16. Changes to Terms

Clevara reserves the right to update or modify these Terms & Conditions at any time.