Shipping policy
Clevara – Delivery Information
At Clevara, every order is handled with care — from our warehouse to your doorstep. Whether you’re ordering cleaning tools, household accessories, surface-care products, or everyday home-cleaning essentials, we aim to ensure your products arrive safely, securely, and ready to use.
🚚 Delivery Options & Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location, order details, and selected shipping method.
Estimated Delivery Times
Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days
Delivery times may vary depending on your location, especially for remote areas or international destinations.
🚛 Logistics Method
At Clevara, orders are shipped through trusted third-party logistics and courier partners.
Depending on your location, your order may be handled by local or international delivery providers.
Once your order has been dispatched, you may receive a tracking number via email or SMS, allowing you to monitor your shipment until it reaches your delivery address.
Orders may be delivered through:
- Standard courier services
- Express delivery providers
- International shipping partners
- Local last-mile delivery services
The delivery method may vary depending on your destination and service availability.
📦 Packaging & Handling
Every Clevara order is:
- Carefully packed using suitable protective materials
- Securely sealed to help prevent damage during transit
- Quality-checked before dispatch
- Prepared to arrive clean, secure, and ready to use
We take extra care when packaging cleaning tools, accessories, containers, and other household products.
🎁 Gifting a Clevara Order
Want to send a practical home-care product as a gift?
Where available, you may be able to include a personalized message during checkout.
Selected orders may also be eligible for gift-ready packaging options.
📅 Delivery Schedule
Delivery Days:
Monday to Friday
No Deliveries:
Weekends or public holidays, unless otherwise provided by the courier.
Order Cut-Off Time
Orders placed before 1:00 PM → may be shipped the same business day
Orders placed after 1:00 PM → may be processed on the next business day
Processing times may vary depending on product availability and order volume.
⚠️ Important Notes
Remote Areas
Delivery may take longer, and additional shipping charges may apply.
Missed Deliveries
If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide collection instructions. Additional re-delivery charges may apply.
Incorrect Address
Please make sure your shipping address, contact number, and delivery details are correct before placing your order.
Clevara may not be responsible for delays caused by incorrect or incomplete information provided at checkout.
📸 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number
- Include clear photos of the product
- Include photos of the packaging where applicable
- Briefly explain the issue
Our support team will review your request and may provide a replacement or refund where applicable.
📦 Track Your Order
Once your order has been shipped, you may receive:
- A tracking link via email or SMS
- Delivery progress updates
- Estimated delivery notifications
- Confirmation once your order has been delivered
Tracking information may take some time to become active after dispatch.
💬 Need Assistance?
If you have questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page.
Our support team will be happy to assist you and help make your Clevara delivery experience smooth from checkout to doorstep.