Refund policy

Clevara – Return & Refund Policy

At Clevara, we’re committed to providing practical, reliable, and high-quality cleaning and home-care products designed to make everyday cleaning easier. If something isn’t right with your order, we’ll work to resolve it fairly, clearly, and efficiently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is in resellable condition
  • The item is damaged, defective, or incorrect

For hygiene and safety reasons, certain opened or used cleaning products may not be eligible for return where permitted by law.

🚫 Non-Refundable Items

We may not accept returns for:

  • Items that have been used, opened, washed, or altered after delivery
  • Products returned without their original packaging
  • Custom or made-to-order products
  • Final sale items
  • Products specifically marked as non-returnable at checkout
  • Items damaged due to misuse, improper handling, incorrect cleaning, or excessive force
  • Products that have been improperly stored or used contrary to the provided instructions

📝 How to Request a Return

To start a return, please contact our customer support team and provide:

  • Your order number
  • Your full name and contact information
  • A brief explanation of the reason for the return
  • Clear photos of the product and packaging, where applicable
  • Photos showing any damage, defect, or incorrect item received

Please do not send any product back before receiving return instructions from our support team.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information or photos if needed.

Once reviewed, we will let you know whether your return request has been approved.

2. Return Instructions

If your return is approved, we will provide:

  • The appropriate return address
  • Packaging requirements
  • Return shipping instructions

📦 Return shipping costs are normally the customer’s responsibility unless:

  • The item is defective
  • The item arrived damaged
  • The wrong item was delivered
  • The return is required due to an error by Clevara

Returned products should be packaged securely to help prevent damage during transit.

3. Refund Issuance

Once your return has been received, inspected, and approved:

  • Your refund will be issued to the original payment method
  • Refund processing typically takes 5–7 business days

Please note that your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.

📌 Important Notes

  • All returns must be approved before being sent back
  • Items must be returned in their original condition
  • Original packaging, accessories, parts, and instructions should be included where applicable
  • Original shipping fees are generally non-refundable unless the product was defective, damaged, or incorrectly supplied
  • Returns showing signs of use, damage, missing parts, or improper handling may be rejected
  • We recommend using a trackable shipping service when returning an item
  • Clevara is not responsible for return packages lost in transit when return shipping is arranged by the customer
  • Excessive, fraudulent, or suspicious return activity may be reviewed and declined where permitted by applicable law

📸 Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

Depending on the circumstances, we may offer:

  • Replacement
  • Refund
  • Store credit, where applicable

💬 Need Help?

We’re here to support you throughout the return and refund process.

If you have any questions about returns, refunds, damaged products, or your order, please contact us through our Contact Us page.

At Clevara, we aim to keep your shopping experience simple, transparent, and worry-free from checkout to after-sales support.